Privacy Policy
WHAT WE COLLECT
When visiting, browsing or otherwise using the website, certain personal information will be transmitted to us, collected and processed, namely:
• Purchase Information relating to any transactions carried out between you and us relating to any purchases you make of our products. The transaction information contains payments and shipping information such as name, order, shipping address, telephone number for notifications and payment details.
• Log File Information is generated automatically by your browser or device each time you access or use our website. For example, accessing our servers may log information such as your browser type, IP-address, domain name, device identification number, operating system, network connection type, referring and exit pages, the dates and time of the access or use of the website.
• Cookies are used to remember your settings and recognise you and your activities when you return to our website. Please see our cookie policy for details.
Additional Information: If you contact us or participate in a survey, contest, promotion or a recruitment process, or sign up for a newsletter, we will collect the additional information you submit to us, such as your name, contact information and the message.
WHAT WE DO WITH THE INFORMATION WE COLLECT
We use the collected information from your use of the website for:
• Operations: To operate, maintain and optimise the features of the website, including identifying and safeguarding network and IT security.
• Improvements: To discover interruptions or errors in the service, and to understand and analyse your interaction with the website to improve the website and to develop new features of the website, products and services.
• Communication: To present relevant or customised information and promotions to you.
• Purchase orders: To manage your purchase orders and send you the purchased goods.
• Retargeting: We use re-targeting technologies from different vendors. This means that you as a visitor to our website may receive targeted marketing messages with a direct link or link to the website because you have shown interest in the content. This is called re-targeting. The purpose of re-targeting is to provide relevant content when you visit websites or use search engines. Under no circumstances may the information collected and processed be used to personally identify you as a visitor to the website. Here, no direct personal information is handled, nor are user profiles linked to personal data. For more information about these cookies, please see our cookie policy.
• Analytics: to measure and evaluate the access and traffic of the website. Please note that we use Google Analytics, and since Google is independent from us, they have their own privacy policy. We recommend that you review their policy to understand how they use the information collected through Google Analytics.
Additional Information: We use the additional information you submit to us to communicate with you - for example, by responding and providing customer support, or sending newsletters and marketing communications. Furthermore, we use the additional information you submit to improve our products and services, and – if applicable – for any recruitment process in which you may be participating.
HOW WE SHARE AND DISCLOSE INFORMATION
We do not sell, trade or rent a user's personal information to others.
However, we may share and disclose information to third-party service providers who provide website, application development, hosting, maintenance, distribute surveys, newsletter and marketing statements or assist with other services to us. These service providers may have access to, or process, the information as part of providing these services to us. We will only provide them with such information that is reasonably necessary, and they are obligated to comply with, and respect, the restrictions of use set out in this Privacy Policy.
Certain automatically-collected non-personally-identifiable information, which cannot be reasonably be used to identify an individual, may be shared with third parties - for example, for assisting such parties in understanding the users’ interests, habits or usage patterns, relating to the content and functionality available through the website.
We may disclose your information by law, legal process, and/or requests from public and governmental authorities within or outside your country of residence. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
HOW LONG WE RETAIN YOUR INFORMATION
We will not retain your information for longer than is necessary. However, the period depends on the purpose and use of your information now and in the future. For example, if you subscribe to our newsletter or marketing notices, we will retain the information for as long as you are a subscriber, but we will only retain an e-mail enquiry for a period of time that allows us to respond and resolve the enquiry, and a reasonable time thereafter.
STORAGE AND PROCESSING
The information we collect will be stored and processed in the European Union. We will comply with the EU General Data Regulation principles regarding the collection, use, sharing and retention of personal information to and from the European Union. By using the services you consent to such transfer, storage and processing.
HOW WE PROTECT YOUR INFORMATION
We are committed to ensuring that your information is securely collected, stored and processed. We follow generally accepted industry standards to protect the information we collect. However, no transmission over the Internet or any electronic storage is absolutely secure. Thus, we cannot guarantee the security of the information we collect, or that such information cannot be accessed, disclosed or altered or destroyed by a security breach.
In the event that your information is compromised as a breach of security, we will promptly act in compliance with applicable law.
If you believe that your information has been breached please contact us as set out below under Contacting Us.
THIRD-PARTY SITES AND SERVICES
Our website may contain links to other websites, for example to our service providers, partners, suppliers or other third parties. Once you use these links to leave our website, we do not have any control over the other website, their content or the services they provide. Therefore, we cannot be responsible for the protection and privacy of any information you provide when you visit third-party sites or use their services. These third-party sites will each have their own privacy policy. We encourage you to look at the privacy policy applicable to any third-party site in question.
CHILDREN’S PRIVACY
We appreciate the importance of protecting children’s privacy, and we do not knowingly collect personal information from anyone under the age of 13, unless their parent has consented in accordance with applicable law. If we learn that we have collected personal information of a child under the relevant minimum age without parental consent, we will take steps to delete the information as soon as possible. Parents who believe that their child has submitted personal information to us, and would like to have it deleted, may contact us as set out below under Contacting Us.
ACCESSING AND DELETING YOUR PERSONAL INFORMATION
The use of our website does not require any registration and the use is voluntary. If you do not want your information to be transmitted to us or collected, you can always restrict the collection or use of your information by ceasing to use the website and/or avoid submitting any additional information to us.
We make good-faith efforts to provide you with access to your personal information, so that you can review it and request that we correct the data if it is inaccurate - or delete the data if we are not required to retain it by law or for legitimate business purposes.
CHANGES TO THIS POLICY
This policy is effective as of 22nd April, 2024.
CONTACTING US
If you have questions about this Privacy Policy, or about our use of your information, please contact us at info@floorox.co.uk
Cookie policy
This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.