Your Questions Answered


Explore some frequently asked questions that you might have.
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  • Is it worth restoring the wooden floor, or is it better to install new ones?

    Restoring wooden floors can be a cost-effective and environmentally friendly option, as it preserves the existing materials and character of your space. Whether restoration is a better choice than installation depends on the condition of your current floors and your preferences. We can assess your floors and provide you with expert advice to help you make an informed decision.

  • Does your sanding equipment make a lot of dust? How do you manage the dust?

    We understand that dust can be a concern during floor sanding. We use high-quality equipment such as Bona and Festool sanders, which are known for their dust containment capabilities. Additionally, we connect industrial-grade vacuum cleaners (Hoovers) to our sanders at all times to minimise dust generation and keep your space clean during the sanding process.

  • Do you need to visit us for an estimate?

    Yes, we do. We believe that each floor restoration project is unique, and it’s essential for us to assess the condition of your floors in person before providing an accurate quotation. Many times, there are aspects of the project that may not be apparent without an on-site inspection.

  • Could you help us move some furniture out of the rooms?

    Certainly! We understand that moving furniture can be a daunting task. As part of our service, we can assist you in relocating some furniture out of the rooms that need restoration. Just let us know your needs, and we’ll work together to make the process as smooth as possible.

  • Do I have to be at home when the work is carried out?

    No, you don’t have to be at home while the work is being carried out. However, it’s recommended to be present when our team arrives to discuss logistics, answer any questions you may have, and ensure everyone is on the same page. If you choose to stay in, please keep in mind that during the application of finishes and drying, it’s best to avoid walking on the floor for a specified period.

  • Is your work under warranty?

    Yes, our work is covered by a warranty. We take pride in our craftsmanship and the quality of our materials. If you encounter any issues related to our work within the warranty period, please don’t hesitate to reach out, and we will address them promptly.

  • How long have you been in the business?

    FloorOX has been in business for 8 successful years. Our experience in the industry ensures that we provide you with the best possible service and results.

  • How do you maintain your knowledge of the latest floor sanding/installing technologies and techniques?

    We are committed to staying up-to-date with the latest advancements in floor sanding and installation. Our team regularly attends flooring shows and participates in training courses. All our staff members have completed the Bona Certified Craftsman and Lagler PST Floor Sanding Training courses, ensuring that we apply the most current and effective techniques to your projects.

  • Can you change the colour of my floor?

    Yes, we can! If you’re looking to change or enhance the colour of your floor, we offer staining services. This is an additional step we perform after sanding but before applying the clear coat. We offer a wide variety of colour options to match your preferences, whether you prefer a lighter or darker shade or something in between. We can even create custom colour mixes to suit your home’s style.

  • What if I have loose or damaged boards on my floor?

    When you turn to us, we prioritise the condition of your floor. If we notice any loose, broken, or damaged boards during our assessment before sanding, we will replace them with matching boards in terms of both colour and size. Our floor preparation process includes:

    • Punching all nails down
    • Removing pins and staples
    • Cleaning gaps
    • Glueing and filling small damages

    We ensure that your floor is free of any noises or creaks, providing a solid foundation for a beautiful finish.

  • Can you fill gaps between floorboards or in parquet flooring?


    Absolutely! As part of our preparation process, we clean all gaps to remove dust, old finish, and other debris. Depending on your type of flooring, we use the following materials for gap filling:

    • For plank or floorboard floors: We use reclaimed pine slivers or silicon-based filler.
    • For parquet floors or other small damages: We use resin filler to achieve a seamless finish